30-days cooling off periodUpdated a day ago
Returning your order
When you decide to return your order, please let our support team know that you'd like to cancel it. We ask that you care for the product and its packaging.
Please follow up on Exobrew's return process. Once our warehouse has received and inspected your device, we're able to execute a refund when the product works. We are not able to refund brew packs or starter packs.
During the Cooling-Off Period, you will return at least within 14 Days from the date of the order to cancel the order.
Refund policy
Exobrew will refund you the purchase price for the Product(s) within thirty (30) Days of receiving the product.
Exobrew doesn't refund consumables such as brew packs or starter packs as these goods can't be re-used.
Note: Commercial Buyers shall not have the right to return Products without cause under this withdrawal right.