Can't register my deviceUpdated a month ago

Device already registered error

When registering your ExoBrew device, you may encounter a notification stating that the machine is already registered to another user account. This usually happens in one of two scenarios:

1. Brand‐New Units
   Our quality engineers test every device before it ships. Occasionally, an engineer’s test account isn’t fully cleared, so you’ll see the “already registered” message even though you’re the first owner. 

2. Secondhand Purchases
   If you buy or receive a used ExoBrew, the previous owner must remove the device from their account. Otherwise, the system prevents a new registration.

How to Resolve

A. For Brand-New Devices

1. Confirm the Error

   • Could you power on your ExoBrew and launch the companion app?

   • You can try to register; please note the exact error message to our support team

B. For Secondhand Devices

1. Ask the Previous Owner

   • Request that they log into their ExoBrew app or browser. 

   • Navigate to Settings > Manage Devices > Remove Device.

Note: If you cannot reach the prior owner, contact ExoBrew Support with proof of purchase. We’ll assist with account release.