MiniBrew Support Team

If you have any questions, you can send an email to hello@minibrew.io

Exobrew Support Team

Available from Monday to Friday

Minibrew Help Center (Copy)

<h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Slack-Larsseit, Slack-Circular-Pro, appleLogo, sans-serif; font-weight: 700; font-size: 22px; line-height: 27px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(29, 28, 29); padding-bottom: 10px; margin-bottom: 20px; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(221, 221, 221);">Shipping and service area - EU</h2>We ship to countries within the European Union (EU), the European Economic Area (EEA) as well the United Kingdom, Switzerland and Noway.&#xA0;We offer full services, such as verified certification by TUV and 7 days support and repair service.&#xA0; <h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Slack-Larsseit, Slack-Circular-Pro, appleLogo, sans-serif; font-weight: 700; font-size: 22px; line-height: 27px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(29, 28, 29); padding-bottom: 10px; margin-bottom: 20px; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(221, 221, 221);">Shipping and service area - outside EU</h2>We ship to few countries outside the EU such as Australia, Canada, USA, Hong Kong, Japan, Singapore with limited service (eu support hours, self repair option and local import tax required). <div data-block="true" data-editor="9s7tv" data-offset-key="19hdo-0-0" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><h2 id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Slack-Larsseit, Slack-Circular-Pro, appleLogo, sans-serif; font-weight: 700; font-size: 22px; line-height: 27px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; color: rgb(29, 28, 29); padding-bottom: 10px; margin-bottom: 20px; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(221, 221, 221);">Shipping and service area -&#xA0;USA / Canada</h2><a href="https://www.exobrew.com/&#x200B;" rel="noopener noreferrer" target="_blank">Exobrew</a>, our partner overseas accept pre-orders in USA. Tip: if your country is no in the list&#xA0;you could consider self-shipment. Here is an <a class="fr-strong fr-green" href="https://minibrew-help-center.gorgias.help/en-US/how-can-i-ship-your-product-myself-365767" rel="noopener noreferrer" target="_blank">article</a>&#xA0;that explain how to arrange this.</div>

We ship to countries within the European Union (EU), the European Economic Area (EEA) as well the United Kingdom, Switzerland and Noway. We offer full services, such as verified certification by TUV and 7 days support and repair service. We ship to f

Where do you ship?

Shipment & Payment Methods

Shipment Methods

What Is Exobrew?

How To Use Exobrew: Your Quick Start Guide

Getting Familiar With Your Exobrew

Exobrew Glossary

Intro to Exobrew

Water Connection

WiFi & Electricity connection

Useful kitchenware

Source Your Own Starter Pack

Preparation before Exobrew arrives

Getting Started For Brew Pack Brewers

Where can I buy brew packs?

Fermentation time of Brew Packs

Can the Exobrew support team provide a new QR code if mine is lost or missing?

Getting Started For Recipe Creators

Create my own mashing scheme

Getting Started

How do I get technical support for my MiniBrew product?

Is it necessary to have a filter system for MiniBrew in locations with unclean water?

How can I get support if my brewing machine is malfunctioning?

How To Connect Device To WiFi?

How Does My Beer Machine Get Software Updates?

Smart Keg won't update

Reporting Bugs on the MiniBrew App or Portal

Brewing instructions on portal / app

Troubleshooting QR Code Issues

Keg Lost Connection

Remove Another Brewing Session

What's The Power Consumption Of A Machine?

What should I do if my MiniBrew device is experiencing a server-related connection issue?

How can I reset my kegs using the MiniBrew app?

What to do if the MiniBrew Base Station makes unusual noises during brewing?

What does the state "IDLE" means?

I'm having trouble finding Android App in the Play Store

Operation, Software & WiFi

What, Why and How?

How Long Does Rinsing Take?

Error: Dry Run / Pump priming

Error: Keg not recognised

Rinsing

What's Mashing

Mashing process - in depth overview

Do I Need The Sparge Plate To Brew?

Error Mash Tun Placement

Mashing

What's Boiling?

How Long Does Boiling Take?

Why Is My Device Not Reaching 100 Degree Celsius?

White Foam Comes Out

Error check carousel

Gap Between Hop and Top Cover

Hop addition times during boiling

Boiling

Do I Need A Connection To Water Supply?

What is the recorded noise of the fan?

Does the Keg fan always runs when the power is on?

Cooling

The Cleaning Doesn't Start?

How To Clean the Smart Keg?

Should CIP empty itself during the cleaning cycle?

What kind of Dishwasher tablets?

Cleaning

How Do I Use The Blow-off?

What's Dry Hopping?

I Spotted White Color On The Fan Cover

Smart Keg Doesn't Reach Target Temperature

Keg is leaking

Can the Smart Keg be used for fermentation and serving separately from the MiniBrew system?

Error: Base / Smart Keg lost it state

Fermenting

How much beer is left in the keg?

Which Beer Tap Do I Get?

No beer is coming from tap?

Keg can't cool down

How can I resolve excessive foam when dispensing beer from the MiniBrew?

Serving

What Do The LED Colours Mean?

LED Meaning

Using Exobrew

What To  Do When Device Is Connected To Other Mail Address?

How Do I Check Subscription End Dates?

Can I Share My Account With Multiple Friends?

Sign-in to MiniBrew

Where Can I Get A Receipt Of My Pro-membership?

Can I Connect Multiple Smart Kegs?

Can I Buy A Pro-membership As A Gift?

How can I change payment method I use for my subscription?

Adding free pro membership months

Can I register for a pro-version software subscription if I received a new brewing machine?

Managing your account

How Do I Remove The Previous Owner?

Change your settings

How To Resolve Endless Loading In Pro-Membership?

How To Find My Serial Number?

Missing Session Data Brewery Portal

Get troubleshooting tips

Your Profile

Which Ingredients Can I Use?

Which Non-Alcohol Beer Recipes Do You Have?

Expired Yeast / Doesn't work

Sold out Brew Pack

QR doesn't work / missing

How can I use my Brouwmout recipe kit?

When to add Dry-hop?

Which Brew Packs Don't Have Wheat or gluten?

How To Make Cider

Bittersweet Symphony

Bonfire

Brave bird

Delfis Juice

Dont Leave Me This Way

Doublegangers

Drop It Like Its Hop

Get To The Hoppa

Gulden Craen

Hainaut

Hazy Daze

Hello World

Hopfenweisse

Icelandic Pale Ale

Juicy Double

Myst

Sputnik

Stapzwan Porter

Traiectum Tripel

Wiltenburg Lager

Wiltenburg Weizen

Wingman Robin

Timetable Brew Packs

Ingredients Options

How Can I Ship Your Product Myself?

What's a PU number?

Which Retailers Offer MiniBrew?

Change An Order

When Do I Get My Product As Indiegogo Backer?

How do I track my order?

When will delivery be if I order now?

How can I track my MiniBrew order?

What happens if a delivery issue occurs with my package?

Payment methods

Do I Need To Pay Upfront?

Card is Declined

Why Do I Need To Pay Import Duties?

Can I Buy A Device Without VAT

Change Creditcard Details

Request Order Refund

Minibrew has debited my card?

What are MiniBrew's payment options?

30-days cooling off period

Lost a Part for Your Exobrew?

Repair & Replace Policy

Life Span Of Device

What Material Is The Smart Keg Made Off?

Warranty & Repair Policy

Warranty & Repair

Shipping and service area - EU

Shipping and service area - outside EU

Shipping and service area - USA / Canada

Where do you ship?Updated a day ago

Shipping and service area - EU

Shipping and service area - outside EU

Shipping and service area - USA / Canada