MiniBrew Support Team

If you have any questions, you can send an email to hello@minibrew.io

Exobrew Support Team

Available from Monday to Friday

Exobrew Help Center

<p data-pm-slice="1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:2162,&quot;end&quot;:2542},&quot;regular_list_item&quot;,{&quot;start&quot;:2162,&quot;end&quot;:2298}]" style=" text-decoration: none;" id="isPasted">Base Station Visibility:&#xA0; Once connected, your Base Station appears in the brewery overview, ready to start a new brew session.<img src="https://attachments.gorgias.help/QBGoD2eEdO42djql/hc/gpGJBxplmmxYXZA5/2025043011-aebc28b8-81bb-41ad-9f47-fa9b4abe72f5-screenshot%202025-04-30%20at%2013.29.51.png" style="width: 697px;" class="fr-fic fr-dib"> <p data-pm-slice="1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:2162,&quot;end&quot;:2542},&quot;regular_list_item&quot;,{&quot;start&quot;:2299,&quot;end&quot;:2404}]" style=" text-decoration: none;" id="isPasted">Always Linked: Even if it&#x2019;s unplugged from power, your Base Station remains linked to your account.<img src="https://attachments.gorgias.help/QBGoD2eEdO42djql/hc/gpGJBxplmmxYXZA5/2025043011-3c2b0b82-7a0a-4c8d-a9ef-6c43ae700cc0-screenshot%202025-04-30%20at%2013.30.01.png" style="width: 692px;" class="fr-fic fr-dib"> <p data-pm-slice="1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:2162,&quot;end&quot;:2542},&quot;regular_list_item&quot;,{&quot;start&quot;:2405,&quot;end&quot;:2542}]" style=" text-decoration: none;" id="isPasted">Smart Keg Behavior: Smart Kegs don&#x2019;t stay visible all the time. They only show up in the overview during an active brewing session.

Base Station Visibility:  Once connected, your Base Station appears in the brewery overview, ready to start a new brew session. Always Linked: Even if it’s unplugged from power, your Base Station remains linked to your account. Smart Keg Behavior: Sm

Your Devices in the Brewery Overview

Using Exobrew

Setup

What Is Exobrew?

How To Use Exobrew: Your Quick Start Guide

Performance Spec +  Manuals

Exobrew Glossary

Intro to Exobrew

Water Connection

WiFi & Electricity connection

Useful kitchenware

Source Your Own Starter Pack

Preparation before Exobrew arrives

Getting Started For Brew Pack Brewers

Where can I buy brew packs?

Can the Exobrew support team provide a new QR code if mine is lost or missing?

Getting Started For Recipe Creators

Create my own mashing scheme

Getting Started

How To Connect Device To Your Account

Creating Your First Recipe

Beer Profile Legend

How Does My Beer Machine Get Software Updates?

What's The Power Consumption Of A Machine?

What does the state "IDLE" means?

What Do The LED Colours Mean?

Rinsing 101

Error: Dry Run / Pump priming

Error: Keg not recognised

Rinsing

Mashing 101

Default Mashing Scheme

The Four Key Factors of Mashing

Understanding Alpha & Beta Enzymes

How to create your first mashing scheme?

Mashing

Boiling 101

Default boiling scheme

In-depth break down of Boiling

Hop addition times during boiling

Error: White Foam Comes Out

Boiling

Cooling 101

Cooling time

Cooling

Fermentation 101

Default Fermentation Schedule

Advanced Fermentation Schedules

Conditioning & Carbonation: The Final Touches to Great Beer

Troubleshooting: Can't reach conditioning temperature

Troubleshooting: Using a Blow-off?

Stand alone use: Smart Keg Usage

Keg Fan performance / Noise

Error: Smart Keg Doesn't Reach Target Temperature

Error: White Color On The Fan Cover

Error: Base / Smart Keg lost it state

Fermenting

Serving Beer 101: The Basics

Troubleshooting: No beer from the Tap

Troubleshooting: Keg can't cool down

Troubleshooting: Too much or no Foam

Troubleshooting: Off-Flavors When Tapping

Transfer From Keg to Growler

Serving

Cleaning 101

How To Clean the Smart Keg?

Troubleshooting: Clean CIP container?

Troubleshooting: Type of Dishwasher tablets

Cleaning

Error: Keg Lost Connection

Error: Failed Brew

Error: Why Is My Device Not Reaching 211F

Error: Unusual noises during brewing

Error: broker connection lost

Error: reset kegs

Troubleshooting: Do I need hop filters?

Error: Mash Tun Placement

Error: Check carousel

Troubleshooting

How Do I Check Subscription End Dates?

Can I Share My Account With Multiple Friends?

Can I Connect Multiple Smart Kegs?

Can I Buy A Pro-membership As A Gift?

How can I change payment method I use for my subscription?

How Do I Remove The Previous Owner?

Can't register my device

Managing your account

How To Resolve Endless Loading In Pro-Membership?

How To Find My Serial Number?

Missing Session Data Brewery Portal

Get troubleshooting tips

Your Profile

Which Ingredients Can I Use?

Non-Alcohol Beer Recipes

Expired Yeast / Doesn't work

Error: QR doesn't work / missing

When to add Dry-hop?

Wheat-Free and Gluten-Reduced Options

101: How To Make Cider

🌾 Brothers In Law – Brewing Instructions

🍺 Get To The Hoppa – Brewing Instructions

🇮🇸 Icelandic Pale Ale – Brewing Instructions

Ingredients Options

Frequently Asked Questions: Shipping

Shipment Questions

Exobrew Limited Warranty

Exobrew Cancellation Policy

Life Span Of Device

What Material Is The Smart Keg Made Off?

Warranty & Repair

Your Devices in the Brewery OverviewUpdated a month ago