Error: broker connection lostUpdated a month ago

If you encounter a 'Broker connection lost' message or any server-related connectivity issues with your  device, rest assured that our technical support team is committed to addressing such problems promptly. Please share your Base Id and leave the machine plugged in.

Although these issues are occasionally encountered, our team works diligently to resolve them as swiftly as possible. During such times, we appreciate your patience and understanding. We have a status page where you can track major software operating issues.